ZeD (ZeroDegree)
Refund Policy

01Digital Goods and Services

Due to the nature of our products (digital software and server access), all sales are generally considered final. Once a premium subscription or custom feature is activated on your Discord server, the service is considered "delivered."

02Eligibility for Refunds

We may offer refunds under the following exceptional circumstances:

• Major Service Failure: If ZeD experiences significant, prolonged downtime that prevents the core features you paid for from functioning for more than 72 consecutive hours.
• Accidental Duplicate Charges: If you were charged multiple times for the same subscription period due to a system error.
• Initial 24-Hour Window: If you mistakenly purchased a tier and have not utilized any of the premium features, you may request a refund within 24 hours of purchase.

03Non-Refundable Scenarios

Refunds will not be granted in the following situations:

• You changed your mind or no longer need the bot.
• You were banned from using ZeD due to a violation of our Terms of Service.
• Your Discord server was deleted or banned by Discord Trust & Safety.
• You lack the technical knowledge to configure the bot, provided our support team has attempted to assist you.

04Chargebacks and Disputes

We kindly ask that you contact our support team to resolve any billing issues before filing a chargeback or dispute with your payment provider. Filing a fraudulent chargeback will result in the immediate and permanent termination of your access to ZeD and all associated services.

05How to Request a Refund

To request a refund, please open a billing support ticket in our official Discord server or email our support team. You must include:

• Your Discord User ID
• Your Transaction/Order ID
• A detailed explanation of why you are requesting a refund

06Contact